Free tool
Skills Required by Role
Pick a role to see the skills it usually needs. Tick the ones you already have, and the page shows what to learn next. Nothing you tick is saved or sent anywhere.
Choose a role
Must have
Good to have
Tools
You have 0 of 6 must-have skills
What to learn next
- Communication - Explaining a product clearly and simply, in person and on the phone.
- Lead follow-up - Calling back on time and keeping a list of who to contact next.
- Handling objections - Answering doubts about price or value without arguing.
- Negotiation - Agreeing on price and terms while staying within company limits.
- Product knowledge - Knowing what you sell well enough to answer most questions without checking.
- Target focus - Planning your week around a monthly sales number and tracking how close you are.
- Local language - Speaking the language of the area you sell in.
- Field sales - Meeting customers at their shop, office or home and closing there.
- Basic numbers - Working out discounts, margins and EMIs quickly.
- Presentation - Giving a short, clear product demo to a group.
Must have
Good to have
Tools
You have 0 of 6 must-have skills
What to learn next
- Clear communication - Explaining steps simply, in writing and on calls.
- Patience - Staying calm with upset or confused customers.
- Problem solving - Finding the real cause of a complaint, not only answering the question asked.
- Product knowledge - Knowing the product and policies well enough to answer common questions fast.
- Typing speed and accuracy - Replying to chats and emails quickly without mistakes.
- Following up - Getting back to the customer when you said you would.
- Second language - Supporting customers in Hindi or a regional language as well as English.
- Writing templates - Writing standard replies that still sound personal.
- Escalation judgement - Knowing when to pass an issue to a senior or another team.
- Basic reporting - Tracking your tickets solved and time taken.
Must have
Good to have
Tools
You have 0 of 6 must-have skills
What to learn next
- Bookkeeping - Recording sales, purchases, expenses and receipts correctly.
- Bank reconciliation - Matching the books with the bank statement and finding differences.
- GST basics - Raising correct invoices, checking input credit and helping with returns.
- TDS basics - Knowing when tax is deducted on payments and recording it correctly.
- Ledger and trial balance - Keeping ledgers up to date and preparing a trial balance.
- Accuracy - Checking numbers carefully before they go out.
- Payroll inputs - Preparing salary data, PF and ESI figures for payroll.
- Month-end closing - Finishing entries, provisions and reports on time each month.
- Basic financial statements - Reading and preparing a profit and loss account and balance sheet.
- Audit support - Keeping papers ready and answering auditors' questions.
Must have
Good to have
Tools
You have 0 of 6 must-have skills
What to learn next
- Recruitment - Posting jobs, screening CVs, scheduling interviews and closing offers.
- Communication - Speaking clearly and politely with candidates and employees.
- Onboarding - Collecting documents, setting up the first week and introducing new joiners.
- Attendance and leave - Keeping attendance and leave records accurate.
- HR documents - Preparing offer, appointment, experience and relieving letters.
- Confidentiality - Keeping salary and personal details private.
- Payroll basics - Sending correct inputs for salary, PF and ESI.
- Labour law basics - Knowing the main rules on notice, leave, wages and final settlement.
- Employee engagement - Planning simple events and checking in with staff.
- Exit process - Handling resignations, handover and final settlement.
Must have
Good to have
Tools
You have 0 of 6 must-have skills
What to learn next
- Inventory control - Keeping stock counts accurate and finding the reason for gaps.
- Order dispatch - Picking, packing and sending orders on time.
- Team handling - Planning shifts and tasks for loaders and staff.
- Problem solving - Handling delays, damaged goods and missing stock quickly.
- Safety practices - Following and enforcing safe handling and storage rules.
- Record keeping - Keeping inward, outward and stock registers up to date.
- Vendor coordination - Following up with suppliers and transporters.
- Basic data reporting - Tracking daily numbers such as orders shipped and delays.
- Cost awareness - Spotting waste in packing, transport or storage.
- Process improvement - Suggesting and testing small changes that save time.
Must have
Good to have
Tools
You have 0 of 6 must-have skills
What to learn next
- Excel - Formulas, pivot tables, lookups and cleaning data in sheets.
- SQL - Writing queries to filter, join, group and sum data.
- Data cleaning - Finding and fixing missing values, duplicates and wrong formats.
- Data visualisation - Choosing the right chart and building clear dashboards.
- Basic statistics - Averages, percentages, growth and simple comparisons done correctly.
- Business understanding - Turning a business question into the right data question.
- Python - Using pandas for larger or repeated data work.
- Storytelling with data - Presenting a finding in a few clear points for managers.
- A/B test basics - Reading the result of a simple experiment.
- Documentation - Writing down where data comes from and how a number is calculated.
Must have
Good to have
Tools
You have 0 of 6 must-have skills
What to learn next
- One programming language well - Writing clean, working code in at least one language such as JavaScript, Python or Java.
- Problem solving - Breaking a problem into small steps and testing each one.
- Git - Branching, committing and working with others on the same code.
- Debugging - Reading errors and logs to find and fix the cause.
- Databases basics - Storing and reading data with SQL or a document database.
- APIs - Building or calling APIs and handling their errors.
- Testing - Writing tests so changes do not break old features.
- A web framework - Building with a framework such as React, Next.js, Django or Spring.
- Cloud basics - Deploying an app on a cloud service.
- Code review - Reading others' code and giving useful comments.
Must have
Good to have
Tools
You have 0 of 6 must-have skills
What to learn next
- Social media marketing - Planning and posting content that fits each platform.
- Paid ads basics - Setting up and watching campaigns on Google and Meta.
- SEO basics - Keywords, page titles and content that can rank in search.
- Content writing - Writing clear posts, ad copy and short articles.
- Reading numbers - Tracking reach, clicks, leads and cost per lead.
- Campaign planning - Setting a goal, budget and timeline for a campaign.
- Email marketing - Writing and sending simple email campaigns.
- Basic design - Making simple creatives that follow a brand style.
- Video basics - Shooting and editing short videos for reels or shorts.
- Landing pages - Knowing what makes a page turn visitors into leads.
Must have
Good to have
Tools
You have 0 of 6 must-have skills
What to learn next
- Organisation - Keeping files, supplies and schedules in order.
- Communication - Handling calls, emails and visitors politely and clearly.
- Record keeping - Maintaining registers, bills and documents so they are easy to find.
- Vendor and supplies management - Ordering supplies and checking bills before payment.
- Scheduling - Booking meetings, rooms and travel without clashes.
- Multitasking - Handling several small requests and finishing each one.
- Basic accounts - Keeping petty cash and simple expense records.
- Facility upkeep - Following up on repairs, cleaning and maintenance.
- Event support - Helping organise office events and visits.
- Confidentiality - Keeping office and staff documents private.
Must have
Good to have
Tools
You have 0 of 6 must-have skills
What to learn next
- Driving and road safety - Riding or driving safely and following traffic rules.
- Area knowledge - Knowing the local roads and finding addresses quickly.
- Time management - Planning the day's route to finish deliveries on time.
- Customer handling - Being polite at the door and on calls.
- Cash and payment handling - Collecting payment correctly and handing it over at the end of the day.
- Reliability - Turning up on time and completing the assigned route.
- Local language - Speaking with customers in the local language.
- Basic phone skills - Using apps to update delivery status and take photos as proof.
- Vehicle care - Basic checks such as tyres, brakes and fuel.
- Handling returns - Following the process for failed deliveries and returns.
Every company asks for a slightly different mix. Use this as a starting point and check each job description.
How to use this
For job seekers
- Pick your role and tick every skill you can show with a real example.
- Start with the "What to learn next" list, must-have skills first.
- Add the skills you have to your resume, in words close to the ones in the job description.
For hiring managers
- Use the must-have list to write a clear job description.
- Ask about the must-have skills in the interview and keep good-to-have skills as a bonus.
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