Refund & Cancellation Policy
A plain-language summary of when a payment to HRexora is refundable. For the full legal terms, see our Terms of Service.
7 days on your first payment, full refund
The first payment you make on any paid plan (Starter, Growth, or Enterprise) is refundable in full if you request it within 7 days of that charge - no questions asked. This one-time window doesn’t apply to renewal charges after your first billing cycle; cancelling anytime stops future renewals, but a payment already taken for a period that’s started isn’t refunded.
Refundable until your job goes live
Our paid External Job Posting option is billed per post. If you request a refund before your listing is published to the external job board, it’s fully refundable. Once a listing goes live, it’s non-refundable - publishing means we’ve already paid the job board on your behalf.
Completely free - nothing to refund
Job postings submitted through our free, founder-moderated listing form are entirely free - no payment is ever collected, so there’s nothing to refund. We review submissions within 24 hours; you’ll get an email either way - approved and live, or rejected with the reason why.
Always free - there's nothing to refund
Everything on the candidate side of HRexora - applying to jobs, Talent Cloud, Guru mock interviews - is free, and always will be. This policy has no bearing on candidates at all.
Email us - no forms, no phone tree
Email support@hrexora.com from the address on your account, and we’ll process eligible refunds back to your original payment method within a reasonable number of business days. To request a refund, email support@hrexora.com within the applicable window with your account/company name.
Grievance Officer, HRexora
Email: support@hrexora.com